FREQUENTLY ASKED QUESTIONS

General Questions

How is the care team more efficient?


Intelligent Automatic Patient Monitoring

  • Automatically alerts when symptoms reach high concern
No Monitoring/Reporting Effort by Clinic
  • Data is self-reported in real-time
  • Patient knows clinic is updated on their status with simple self-reporting 1-2 minutes per day
Telemedicine Features
  • One button text, phone, email communication
  • Send directions for testing, prescription, isolate, or go to this hospital… never touch the patient
Automatic and Intelligent triage
  • Clinic sees prioritized list of patients based on reported symptoms
  • Easily triage for those needing care first




How is this reimbursable?


Reimbursable by Clinic as Telemonitoring and Telemedicine:

  • Mobile-Angel continually monitors for serious reported problems once you are connected and thus qualifies as both re-monitoring and telemedicine
  • CPT code 99453: “Remote monitoring of physiologic parameters, initial; set-up and patient education on use of equipment.” $19.46*
  • CPT code 99454: “Device(s) supply with daily recording(s) or programmed alert(s) transmission, each 30 days”. $64.15/mo*
  • CPT code 99457: “Remote physiologic monitoring treatment management services, 20 minutes or more of clinical staff/physician/other qualified healthcare professional time in a calendar month requiring interactive communication with the patient/caregiver during the month.” $51.54 (non-facility) and $32.44 (facility)/mo
  • CPT code 99091: “Collection and interpretation of physiologic data (e.g. ECG, blood pressure, glucose monitoring) digitally stored and/or transmitted by the patient and/or caregiver to the physician or other qualified healthcare professional, qualified by education, training, licensure/regulation (when applicable) requiring a minimum of 30 minutes of time, each 30 days.” $58.38/mo




Why will patients use this?


Real-time Reporting and Monitoring

  • Clinic is constantly and intelligently monitoring reported symptoms with no staff time needed until it is serious
Telemedicine Built-in
  • Easy to use telemedicine functionality between patient and clinic
  • Patient can send text messages as regular or urgent
  • Urgent sends alert to triage person)
Detailed Symptom Monitoring
  • Symptoms granular enough to guide care needs and alerts
Patients Motivated to Report
  • Patients know their care team is aware and up-to-date on status and specific needs
  • More likely to use and report
  • They will also be able to view the maps for trends in their zip code




How is the COVID-19 tracking data real-time?


No Reporting Work

  • Patient reported data is anonymized and aggregated by clinic zip codes
Real-time Symptom/Testing Details
  • Covers trends and status across those showing COVID-19 symptoms, tested but awaiting results, tested positive, tested negative, and deceased
Trends
  • Extracted live from patient reported data
  • Compare trends by hour, day, week, 30 days
Other Sorting Options
  • Mobile Angel team can also sort relative to co-morbidities, age, sex, symptoms
Automated/Instructions and Follow-ups
  • Patients can be asked remotely to report where and who they have been in contact with when tested positive or presumed positive… aggregate contacts automatically
Future Proof
  • Valuable for coronavirus pandemic and essential to be in place for any future outbreak




Can I see a demo video?





How long does it take to get started?


Setting up your clinic is a quick five minute process. Review our setup video here:




How can patients get involved? Can I setup my own clinic?


If your healthcare provider is not using Mobile Angel, there are still ways to get involved. As a patient, you have influence and can share the app with your provider and other patients. The app is also beneficial for organizations who would like to monitor and respond to the needs of those they serve, including nursing homes.




What platform did you use to develop the app?


The Mobile Angel app was built using Microsoft’s Xamarin mobile framework with Azure. Our team originally developed this free application for use in cancer care and oncology treatment. As volunteers, we’ve quickly re-engineered the mobile application to address the COVID-19 crisis through real-time, self-reported, and actionable data at the clinic level while adding value to patient care–but most importantly, from a distance!





Using the Mobile Angel App

Do you have User Guides available? For specific categories?


Yes! We have user guides that include step-by-step instructions with screenshots for each group. See our User Guides page for more.




Why do the angel wings spin every time I report my status?


Mobile Angel stores all your important health data in a secure HIPAA compliant Microsoft Azure cloud server. Each time you make a selection within the Mobile Angel application, we send it in via an encrypted connection and store the selection immediately. Your selections are intelligently analyzed and can send alerts to your care staff if they are urgent. We do not take any chance your connection or your device might fail where your health is concerned. Yes, storing on each selection is a small irritation sometimes, but the purpose is your personal safety.





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